All sales are final for any Personal Electric Vehicle (E-bike, E-skate, Scooter, EUC, etc.) containing a battery. Once the vehicle leaves our showroom at 651 W. 27th Streett, New York, NY 10001, it cannot be returned.
In the event of a warranty issue with a product purchased at Last Mile NYC or through LastMilePEV.com, we will work directly with the customer and the manufacturer to coordinate necessary repairs.
No refunds, returns, or exchanges are accepted on electronic components.
Spare parts do not come with any warranty.
Please ensure compatibility and accuracy before placing an order.
For the safety of all riders, helmets cannot be returned once worn.
Warranties, where applicable, are provided directly by the manufacturer, not Last Mile NYC.
Customers must follow warranty claim procedures with the brand.
Last Mile NYC will assist with facilitating repairs, but any labor or service performed outside of manufacturer coverage may be billed separately.
Spare parts purchased independently are not covered under any warranty.
A 15% restocking fee applies to all returns/
Customer is responsible for all return shipping charges.
Last Mile NYC is not liable for packages lost or damaged in return transit.
Returns are only accepted on new and unused merchandise in original packaging with all labels attached.
Any merchandise that has been used, damaged, or is missing original packaging will not be accepted. (If you ride it, it’s yours.)
All returns must be postmarked within 10 days of purchase.
Defective or Damaged Products: Contact our service team at info@LastMileNYC.com to arrange a refund or exchange.
Shipping Damage: Do not discard packaging. Contact us immediately for instructions.
Pre-orders canceled after 24 hours will be charged a 3% credit card processing fee.
This fee goes directly to the credit card company and is not kept by Last Mile NYC.
All service and repair fees are non-refundable once work has been completed.
We do not offer price matching or retroactive price adjustments after the point of sale.
Email Us – Contact info@LastMileNYC.com to request a Return Merchandise Authorization (RMA). Provide:
Full name
Method of purchase (Website or Store)
Order number (if purchased online)
Reason for return
Package Your Product – Securely pack your item in the original packaging. Write the RMA number clearly on the outside of the box. Ship returns to:
Last Mile NYC (RMA #)
651 W. 27th Street
New York, NY 10001
You are responsible for return shipping. We strongly recommend a trackable, insured shipping method. Last Mile NYC is not responsible for lost or damaged return packages.
Refund – After inspection, we will process your refund. Please allow at least 5 business days for processing. Refunds may take 1–2 billing cycles to appear depending on your credit card provider.
This section applies only to Segway E-Bikes purchased directly from Segway.com under the O2O program.
Customers may return a new E-Bike within 30 days of availability.
Must be returned in new condition with less than 5 miles on odometer, no cosmetic or functional damage, and all accessories included.
Returns must go through Segway, not Last Mile NYC.
Restocking fees apply:
Xafari: $200 + 25% of purchase price
Xyber: $300 + 25% of purchase price
Customer is responsible for all shipping fees.
Return requests must be pre-approved by Segway with a valid RMA. Dealers (including Last Mile NYC) cannot approve returns.
Additional Segway return terms apply. Please see Segway’s full policy for details.
Questions? Please contact our team at:
📧
info@LastMileNYC.com